FAQ

Delivery/collection charges vary according to distance travelled from our depot.  Delivery/collection is charged for using a single driver who will deliver and collect to a ground floor, flat terrain, and short distance access door to door location. 

If delivery/collection is to be made elsewhere, the terrain is not flat/there is a longer distance to be made, or if the delivery/collection requires 2 x people, etc. we must be told prior to delivery/collection, so that a revised confirmation detailing additional delivery/collection charges can be sent.  

Yes, this is often the most cost-effective method if you have a relatively small order.  

We can offer AM (9am-1pm) or PM (1pm – 5pm) time slots.  You must ensure that a responsible person is in attendance to receive and sign for the items ordered.  We cannot guarantee exact timed deliveries, however, we will endeavour to meet any requirements, and if requested, we can call you when the driver is 30 minutes away. 

Deliveries/collections required out of normal working hours (Monday-Friday 9am-5.00pm) are by prior agreement only, and additional charges will apply.