How to Order

How To Order

Obtain A Quotation/Request An Order

You can obtain a quotation or request an order through our website. Alternatively, either send your requirements via email: info@milliemiles.co.uk or call the office on 01869 351603.

If obtaining a quotation / requesting an order through our website, please note the following steps:

Select the items you would like to hire from the Items For Hire tab at the top of the website.

Use the ADD TO QUOTE button to include these in your basket.

Go to ‘YOUR QUOTE’ at the top of the homepage and then when ready click on ‘proceed to checkout’ and follow the remaining steps.

Once complete, your request will be sent to a member of our team and we will check availability, and then confirm by email.

How to Hire With Us

Additional Information

Quantities of Hire Items

We offer certain items of cutlery in packs of x 10 only.

Glasses are supplied in full crate sizes only.

Any requests without the correct quantity, will be rounded up to the nearest full pack/crate.

Opening Times

Office: Monday – Friday, 9am-5pm

Showroom: Monday – Friday, 9am – 4:30pm. If you wish to come and have a look at our items, please telephone the office on 01869 351603 to make an appointment.

Collections / returns: Monday – Friday, 9am – 4:30pm

Hire Charges

The hire cost detailed in our price list covers a hire period of up to 72 hours or Friday-Monday hire. For longer hire periods we will be happy to provide a quotation. All charges are subject to VAT at current rate.

In the event of items being broken, damaged or missing on delivery, please let the office know within 24 hours of delivery. If this is out of office hours (Monday-Friday 9am-5pm), please call 07843 375 643. If there is no answer, please leave a message.

Unreturned Items

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. You will be charged for losses, damage, breakages and non-returned items.

All items are counted back in upon return and then an unreturned items invoice will be raised and sent, if applicable. We will gladly credit in full any items found and returned to us within 14 days of the invoice being raised. Boxes, crates and laundry bags will be charged at £10 per box/crate/bag if damaged, missing or not returned.

We are not able to accept replacement items. Please note that it is the client’s responsibility to return the items back to us at Weston on the Green.

Responsibility of Hire Items

Please remember that the customer named on the confirmation is responsible for the equipment, including boxes, crates, and linen bags, for the period of the hire. The customer named on the confirmation, is also responsible for any loss or damages that occur to the hire equipment.

Broken, damaged, lost and/or unreturned items will be charged at replacement cost. Any items that are found, are to be returned within 14 days to our office at Weston on the Green.

Delivery and Collection

PLEASE NOTE – EXTRA CHARGES WILL BE APPLIED IF WE ARE NOT ADEQUATELY INFORMED AT THE TIME OF BOOKING.

Delivery/collection is charged for using a single driver that will deliver and collect door to door only. This also involves delivery and collection being made on a ground floor, flat terrain and short distance access door to door location.

If delivery/collection is to be made elsewhere, the terrain is not flat/there is a longer distance to be made or if the delivery/collection requires 2 x people, etc. We MUST be told so that a revised confirmation detailing additional delivery/collection charges can be sent.

Once Delivered

The hirer must check before use, that all equipment ordered has been delivered and our attention should be drawn to any miscounts, omissions, wrong deliveries, or damaged equipment within 24 hours of delivery in order that charges may not undeservedly be made. This can be done by email, or over the telephone. No claims for deficiency or damage after this period will be entertained by Millie Miles Event Hire.

Putting Items Back Ready for Collection

Items MUST be packed away in the same way that it arrived, this means attention must be taken as to how the equipment arrived. Anything that arrives in grey boxes, must be put back into grey box. Whilst putting items back into grey boxes, items must be stacked and placed how they were delivered. Glasses must be placed into their correct crates.

Extra charges WILL apply if glasses are not put back into the correct crates and extra charges WILL apply if items are not placed correctly back into grey boxes

Timed Deliveries / Collections

We are unable to guarantee specific arrival times due to traffic delays, unexpected vehicle breakdowns or delays on prior deliveries/collections.

Electrical / Gas Equipment

If ordered, all equipment will be supplied with operating instructions, these can also be found on our website. Any queries or problems, please call 01869 351603 (Monday – Friday 9am-5pm), or 07843 375 643 out of these hours.

Linen

If ordered, linen MUST NOT be returned or stored damp or wet. Damage resulting from mildew or other stains and burn marks that do not respond to laundering will be charged at full replacement cost.

Amendments to Orders – Reductions

Reductions can be made up to 48 working hours prior to delivery (Monday-Friday only).

Monday – before 5pm the previous Thursday

Tuesday – before 5pm – the previous Friday

Wednesday – before 5pm the Monday of that week

Thursday – before 5pm the Tuesday of that week

Friday – before 5pm the Wednesday of that week

Amendments to Orders – Increases (subject to availability)

Additions must be made by 12pm the day prior to delivery (Monday-Friday only).

Monday – before 12pm the previous Friday

Tuesday – before 12pm the Monday of that week

Wednesday – before 12pm the Tuesday of that week

Thursday – before 12pm the Wednesday of that week

Friday – before 12pm the Thursday of that week

Cancellation Charge

Cancellation of order more than 7 days prior to delivery date will not incur any cancellation charge.

7 days prior to delivery – 50% of hire charge + VAT
72 hours or less prior to delivery – 100% of hire charge + VAT

We must be notified in writing if an order needs to be cancelled and an acknowledgement email, confirming the cancellation will be sent to you. If we are not made aware that the order needed to be cancelled, full cancellation charges will apply.